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Addressing Staffing Challenges Critical to Success of Transformational Programs, Says Novarica

Staff Writer | November 28, 2017

Transformational insurance programs are uniquely large in terms of the time, effort, and resources needed to handle the complexity of system interfaces and project interdependencies and touchpoints. For a project to be successful in the long run, despite its size and complexity, it is important to address staffing challenges, including: picking the right leader, domain experts, and qualified internal experts, as well as managing virtual teams. In a new brief, Best Practices in Staffing Transformational Programs, research and advisory firm Novarica provides a checklist for CIOs to address staffing challenges as they embark on new, sizeable insurance technology transformation programs.

"For those embarking on a new, large transformation program, especially for the first time, the initiative can feel overwhelming," said Chuck Gomez, Vice President of Research and Consulting, and author of the report. "The large forthcoming effort being undertaken by both IT and the business, in addition to the expected bottom line-impacting results at the end of the initiative, can be daunting. Taking on a large transformation program will span years, but spending time on staffing concerns will result in a better aligned, more effective, and, ultimately, successful program."

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