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American Integrity Implements ISCS's SurePower Innovation

Staff Writer | July 29, 2015

ISCS announces that American Integrity Insurance Group has implemented ISCS's SurePower Innovation as part of the carrier’s ongoing efforts to improve the customer experience.

American Integrity provides a broad spectrum of homeowner, flood, and identity theft coverages specifically developed for, and available to, Florida consumers. The company identified the need to modernize an existing legacy enterprise suite to enhance service offerings for current customers and support future growth.

In addition to automating key core administration processes, American Integrity recognized the importance of upgrading internal underwriting functionality, agent and consumer portals, and mobile capabilities. The company found an all-in-one solution in ISCS's SurePower Innovation.

"We were looking for a platform that would grow with us," says Jon Ritchie, senior vice president, corporate and business development for American Integrity. "As a provider of homeowners' insurance to Florida consumers, we must have technology that provides speed-to-market and scalability, and SurePower Innovation is that solution. The inclusion of SurePower PowerTools was another significant factor in our decision to partner with ISCS, as it provides us with the ability to put 'coding' capabilities in the hands of business analysts."

ISCS's SurePower PowerTools configuration toolset enables end users to execute system and product configuration changes on the fly. Now that the implementation is complete, American Integrity is beginning to realize benefits from rolling out the full suite of SurePower Innovation's pre-integrated components, rather than implementing each module individually. Additionally, SurePower Innovation will help American Integrity rapidly introduce new lines of business and underwrite with more granularity going forward.

"We appreciated the fact that American Integrity wanted new, modern technology to help them provide the most positive customer experience possible," says Andy Scurto, president of ISCS. "SurePower Innovation is the configurable system American Integrity needed, and with PowerTools' configuration capabilities at hand, both business and technology users at American Integrity will be able to achieve necessary strategic objectives for the company today and into the future." 

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