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American Modern Now Operating with Guidewire’s ClaimCenter

Staff Writer | July 17, 2014

Guidewire Software announces that American Modern Insurance Group has successfully deployed Guidewire ClaimCenter as its new platform for claims management. EY worked together with American Modern to implement the system.

American Modern selected ClaimCenter as part of an organization-wide transformation initiative that included the selection of Guidewire PolicyCenter and Guidewire BillingCenter. The specialty insurer was determined to enhance the experience for its agents and customers by consolidating multiple legacy systems, improving reporting, and streamlining daily processes with a department-wide view of claims.

American Modern deployed ClaimCenter in a phased implementation approach by region, and is live across all of its residential, recreational, and commercial lines of business.  Even with detailed user testing and multiple internal and external integrations, ClaimCenter was deployed one month earlier than expected, and under budget.

“Our team’s response to ClaimCenter has been overwhelmingly positive,” says Heather Bolyard, claims services and information assistant vice president for American Modern. “In an internal survey of users live on the platform, we found that as a whole adjusters are really excited about the new capabilities and improved functionality ClaimCenter offers, and as a result are able to increase their service levels.”

 ClaimCenter is enabling American Modern to:

  • Streamline and automate its claims management process for faster, more efficient customer service;
  • Simplify onboarding of new staff and training as a result of ClaimCenter’s easy-to-use interface; and
  • Improve data analytics for better, more accurate reporting.

 “We are already experiencing several benefits from ClaimCenter,” adds Bolyard. “Beyond the IT benefits of a simpler, integrated technology platform, we’re looking forward to more robust reporting capabilities that will give us the information we need to make even better business decisions.”

“We congratulate American Modern on its successful implementation of ClaimCenter and admire their commitment to transforming their business,” says Alex Naddaff, senior vice president, Programs, Guidewire Software. “We are impressed with the quality of American Modern’s implementation programs and are proud to have worked side by side with them to successfully deploy ClaimCenter. We look forward to a long-term relationship with the company as it turns its focus to its upcoming PolicyCenter and BillingCenter implementation projects.”


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