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Amica Deploys Guidewire’s Billing Solution

Staff Report | June 21, 2017

Amica Mutual Insurance Co., and Guidewire Software announce that Amica has deployed Guidewire BillingCenter to manage its billing operations, including agency and direct bill for all of its lines of business.

Amica selected and deployed BillingCenter as part of its continuing business transformation initiative to modernize its core systems. The company implemented BillingCenter across all personal lines of business and jurisdictions where it does business concurrently. Amica has also been live with Guidewire PolicyCenter since 2012, and is now a fully deployed Guidewire InsuranceSuite customer.

“The successful implementation of BillingCenter is a significant step in our journey to simplify our billing systems and processes on a single platform, and it provides an excellent foundation for the future,” says Roberta Gosselin, senior assistant vice president in Amica’s accounting department. “Leveraging BillingCenter’s flexibility has enabled us to provide a more efficient system and offer the best service possible to our employees and policyholders.”

 “We have already seen benefits since deploying BillingCenter. Real-time processing, ease of use and the speed of making system changes are a few of our overall improvements,” says Greg Calderiso, assistant vice president in Amica’s corporate information systems department. “We have received positive feedback from our frontline users, who have said that BillingCenter provides enhancements that enable them to deliver fast and accurate service to our customers.”

BillingCenter allows Amica to:

  • Deliver on key strategic imperatives to improve employee and customer service;
  • Make system changes to meet changing business and technical requirements;
  • Lower IT costs by consolidating and standardizing billing systems and processes on a common platform;
  • Enhance the security of customer financial information; and
  • Increase business agility by bringing new products and product enhancements to market more quickly 

“We congratulate Amica on their successful BillingCenter implementation,” says Mike Polelle, chief delivery officer, Guidewire Software. “We look forward to the exceptional service their employees will be able to provide to their loyal policyholders.”


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