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INSURANCE TECHNOLOGY NEWS

Appalachian Underwriters launches world-class billing and payments offering (through Input 1)

Bill Sinn | April 18, 2019

Appalachian Underwriters, Inc., a leading insurance wholesale facility based in Oak Ridge, TN, recently went live with a direct bill offering for their general liability product. This direct bill service is being provided by Input 1, LLC, a multi-national provider of billing and payment services for the insurance industry.

"Appalachian Underwriters continues to show tremendous growth along all product lines. With that growth, comes the need to provide a more intuitive, flexible and self-driven experience for our customers. We want to be there for our customers online, and over the phone, to ensure the quality of our products.  Input 1's billing and payment services answered that need on all levels. We now have a cloud-based billing solution with incredible flexibility in our payment terms, beautiful customer and agent portals and a domestic call center where insurance experts answer policyholder questions timely and professionally. All of the billing and payment technology and services are provided in a single solution which was deployed rapidly and is already poised to deliver a very high ROI," said Bob Arowood, Principal of Appalachian Underwriters, Inc.

"Appalachian Underwriters is an exciting company to work with. Their people and products are dynamic while their professionalism shines through at every step. Appalachian explained to us how incredibly important a flexible and cost-effective billing solution was – and we jumped right in. We worked closely with the Appalachian team to ensure that the solution was configured precisely as they needed to best serve their customers. We are incredibly excited to watch this new solution to take hold and provide meaningful benefits to Appalachian's products and customers alike," said Chris Farfaras, Executive Vice President and Chief Sales and Marketing Officer of Input 1.


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