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Australian Insurers Expand Use of DRC’s GameChanger Suite

Staff Writer | May 09, 2017

Decision Research Corporation (DRC) announces that MS Amlin and Family Day Care of Australia (FDCA) have enhanced their GameChanger solution by adding shopper and insured portals for new business and customer self-service functionality. 

Launching just over a year ago on the MS Sign platform powered by GameChanger, FDCA has been able to increase their premium and profitability for their professional liability for child education and day care centers business. 

By deploying to Microsoft Azure, MS Amlin and DRC were able to quickly provision environments in the cloud which allowed for additional flexibility and kept infrastructure costs low.

“FDCA staff have quickly adapted to the robust GameChanger platform, and have been able to process more business without staff increase,” says Katie Wolff, head of e-trading at MS Amlin. “The SaaS platform, robust architecture and clever design of the GameChanger system allows us and our coverholders to not only easily bring business online with all the colors, logos, and branding of their company, but also expand their channels with new portals for brokers, shoppers and clients.” 

“GameChanger’s configuration tools allowed our team to rapidly configure the shopper and insured portals with FDCA’s own look and feel, complete with generated branded documents. The new business flow feeds directly into the existing GameChanger for full policy servicing in use by the call center staff,” says Karen Yamamoto, president of DRC. “Our configuration team simply matched FDCA’s branding and enabled the intuitive new business flow for the shopper and renewal workflow for FDCA’s existing clients.”


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