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Auto Club Group Selects Guidewire Data, Digital Capabilities

Staff Writer | May 15, 2017

The Auto Club Group (ACG) and Guidewire Software announce that ACG has selected Guidewire Core, Data, and Digital products to transform its business processes. Capgemini, a Guidewire PartnerConnect consulting alliance member, will lead the implementation.

The Auto Club Group (ACG) aims to modernize its core systems infrastructure and operations to improve speed-to-market, and offer a seamless, omni-channel digital experience to its agents and members while reducing system maintenance costs. Guidewire PolicyCenter and BillingCenter, along with Guidewire Rating Management were selected as ACG’s new platform for underwriting, rating, policy administration, and billing.

The company has also chosen Guidewire DataHub and InfoCenter as its enterprise-wide data management and business intelligence solution, as well as Guidewire Quote and Buy Portal for Policyholders and Gateway Portal for Agents to enhance the digital experiences of its members and agents. ACG will replace existing policy and billing platforms for its personal auto, home, and umbrella lines of business in all states in which it conducts business in a phased implementation approach.

“The flexibility, innovation, and agility provided by the Guidewire suite of products will better allow us to be there for our AAA members and policyholders whenever and wherever they need us,” says Joseph J. Richardson Jr., president and CEO, AAA – The Auto Club Group. “In addition, we will be more competitive in the fast-moving insurance market, and we will enhance the service we provide our agents. Guidewire’s product maturity, market share, and track record of successful implementations were important factors in our decision-making process.”

“Speed-to-market is a critically important business driver for us,” said Shohreh Abedi, ACG’s executive vice president, chief operations technology officer and membership experience. “We are excited about the innovative tools we’ll be able to offer our agents and policyholders to help us meet current and future business and IT goals.”

The Guidewire products will enable ACG to:

  • Increase customer retention by offering omni-channel sales and service options, more comprehensive and responsive product offerings and increased billing flexibility;
  • Achieve premium growth from better pricing accuracy and risk tolerance;
  • Improve productivity through greater system automation; and
  • Lower total cost of ownership by consolidating on to a single platform.

“We are pleased ACG entrusted Capgemini with this high-impact enterprise-wide implementation,” says Jack Dugan, corporate vice president and head of insurance, Capgemini. “By selecting transformational Guidewire products, ACG is acting to meet the needs of its members, agents and policyholders in a fast-moving insurance market.  We look forward to working with ACG and Guidewire on this program.”

“As a trusted organization with decades of invaluable service to their auto club members, ACG is ideally suited to lead as an insurer in a new era of digital customer engagement,” says Marcus Ryu, CEO and co-founder, Guidewire Software. “We are honored by ACG’s selection of Guidewire’s Core, Data, and Digital products to provide the technology foundation for their business transformation, and we look forward to working with them and Capgemini on this ambitious program.”


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