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Belgian Co-operative Implements Guidewire Solution

Staff Writer | September 21, 2016

P&V Group, a Belgian co-operative insurance group, and Guidewire Software announce that P&V has deployed Guidewire ClaimCenter as its new claims management system. Implementation is taking place over several phases; the insurer’s personal and commercial motor lines of business are in production, and its personal and commercial property lines are in being implemented.

P&V Group chose ClaimCenter to provide the technology foundation for its Target Operating Model initiative. It sought a product that offers flexibility for the future, with the ability to meet changing market demands. Another factor contributing to its selection decision was whether the technology vendor had a demonstrable ongoing investment in product development. 

“While still deploying ClaimCenter, we see already a fluid system that is easy for our staff to work with,” says Isabelle Coune, head of non-life and member of the executive committee, P&V Group. “The visibility it affords also means a better cross-functional understanding of claims development across our organization.”

ClaimCenter is enabling P&V Group to:

  • Increase the transparency of its claims process, supporting more effective and proactive claims handling;
  • Offer staff, brokers and agents a more intuitive and simpler claims system, and
  • Increase claims handling productivity levels through automation.

“Our IT and business teams have worked hard to implement ClaimCenter and this effort was certainly worthwhile,” says Marc Beaujean, responsible for resources, change, and marketing within the board of directors of the P&V Group. “We are very happy with our choice of ClaimCenter and know that we are well placed to continue to develop our services according to rapidly changing market demand.”


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