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CSAA Transforms Claims Operation with Guidewire System

Staff Writer | March 06, 2015

Insurance technology provider Guidewire Software, Inc., announces that CSAA Insurance Group has deployed Guidewire’s ClaimCenter to manage its claims operations for all lines of business.

CSAA implemented ClaimCenter to help it consolidate multiple systems (attained through acquisition) and to help enable the delivery of a simple, personal and proactive, customer-centric claims experience to its customers. The company also sought to enhance its operational efficiencies and product growth, support business processes in a cost effective manner, and establish a foundation that can be leveraged for quick product changes.

Commencing in October 2012, with an initial pilot deployment for glass claim handling, the design, development, and implementation program included several internal and external integrations. The pilot and subsequent implementations also included the conversion of both open and closed claims to enable the business to work solely on ClaimCenter. This allows for decommissioning of multiple legacy platforms. CSAA Insurance Group is now in production with ClaimCenter for all of its lines of business.

“The broad deployment of ClaimCenter is the culmination of many people's contributions,” says Joe Tonkovich, general manager and business program owner, claims, for CSAA. “This implementation provides an opportunity to further improve our claims technology services.”


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