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California Casualty Extends Guidewire Relationship

Staff Writer | June 30, 2017

California Casualty, an auto and home insurance company for educators, firefighters, law enforcement, and nurses, and Guidewire Software announce that California Casualty has selected additional Guidewire InsurancePlatform products to help transform its personal auto and homeowner lines of business. Guidewire PartnerConnect Consulting member Ernst & Young has been selected to lead the implementation project.

California Casualty has selected Guidewire PolicyCenter, BillingCenter, Rating Management, and Client Data Management as its policy administration, underwriting, rating, client data management, and billing management platform. The company has also selected Guidewire DataHub and InfoCenter as its data management and analytics solutions, and Quote and Buy Portal for Policyholders and Account Management Portal for Policyholders to provide engaging, digital self-service to its policyholders. California Casualty plans to implement all selected products simultaneously, in a phased approach across the 44 jurisdictions where it does business. California Casualty has been deployed on Guidewire ClaimCenter since 2008.

“We are excited to continue our partnership with Guidewire through the selection and implementation of additional InsurancePlatform products to enhance the levels of service we provide,” says Michael Bower, executive vice president, technology and investments, California Casualty. “We are looking forward to all of the benefits we will receive from running modern systems that complement our previous investments in ClaimCenter.

“The ability to quickly integrate our core, data, and digital systems through Guidewire and deploy to our customers, rather than building the systems ourselves, was very attractive to us. We are confident that the combination of Guidewire systems, EY implementation experience, and our dedicated internal staff can bring the project to a successful conclusion.”

Guidewire’s products will enable California Casualty to:

  • Enhance operational efficiency and productivity throughout the organization by standardizing policy administration and billing management on a cohesive technology platform;
  • Provide deeper insight due to better data and analytics through the full InsuranceSuite product line; and
  • Improve customer experience both online and through their call centers.

 “We are honored that California Casualty selected us for this next phase of their transformation journey,” says David Connolly, principal, Ernst & Young LLP. “Close collaboration with our clients and with Guidewire has shown how technology and business teams can work together to deliver a modern and flexible solution that provides value for both policyholders and internal employees.” 

“We thank California Casualty for its insurance industry vision and steadfast Guidewire support. We also applaud their dedication to providing protection and peace of mind to those serving the community through its commitment to providing a great customer experience,” says Ken Shapiro, group vice president, Americas sales, Guidewire Software. “We look forward to helping ensure California Casualty’s ability to compete in the rapidly changing insurance marketplace.”

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