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Canadian Insurer Deploys Guidewire’s Digital Claims Portal

Staff Writer | July 24, 2017

Guidewire Software announces that the Insurance Corporation of British Columbia (ICBC) has successfully implemented Guidewire Claim Portal for Policyholders to optimize the claims experience of its policyholders. Guidewire PartnerConnect consulting member Ernst & Young supported the implementation project.

ICBC selected Claim Portal for Policyholders to replace its previous policyholder claim portal system and to enable its policyholders to input pertinent claims information directly into Guidewire ClaimCenter, which ICBC deployed in 2013. The company implemented Claim Portal for Policyholders across all of its non-fleet personal and commercial auto lines of business in British Columbia.

“The prospect of a quick initial deployment, thanks to our previous Guidewire ClaimCenter investment, made the selection of Claim Portal for Policyholders an attractive and natural solution for us,” says Gary Eastwood, chief information and technology officer, ICBC. “By focusing on a primarily out-of-the-box implementation approach, with only minor customization for appearance and style templates, we experienced a smooth implementation and were able to complete the project on time and on budget.”

Claim Portal for Policyholders is enabling ICBC to:

  • Increase speed-to-market through its out-of-the-box functionality;
  • Provide a better customer service experience by empowering policyholders with improved self-service claim capabilities; and
  • Increase market responsiveness to changing business and technical requirements while lowering total cost of ownership

“Our Claim Portal for Policyholders implementation has gone smoothly, and customer and employee feedback has been very positive,” says Kathy Parslow, vice president, claims and driver licensing operations, ICBC. “We are excited about the benefits this new portal will bring for years to come.”

“We congratulate ICBC on its successful Claim Portal for Policyholders deployment,” says Mike Polelle, chief delivery officer, Guidewire Software. “We applaud its commitment to providing its customers with consistent quality service and are honored to help it continue to adapt and succeed in the rapidly-changing insurance industry marketplace.”


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