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Chinese Insurer Deploys Guidewire Claims Solution

Staff Writer | April 14, 2016

AXA Tianping and Guidewire Software announce that the insurer has successfully implemented Guidewire ClaimCenter as its new claims management solution. Ernst & Young in China, a member of the Guidewire PartnerConnect program, led the implementation working in close collaboration with AXA Tianping and Guidewire.

As part of a claims business transformation initiative, AXA Tianping selected and deployed ClaimCenter to help it adapt and succeed in the rapidly changing Chinese insurance market. The company wanted a new claims system that would allow it to streamline and improve processes and system infrastructure, increase operational efficiencies, provide better customer service, and enable it to advance its digitalization efforts.

AXA Tianping is currently live with ClaimCenter for its personal and commercial auto lines of business at 10 branches which cover four provinces (Shandong, Anhui, Jiangsu and Zhejiang) as well as the city of Shanghai.

The company plans to be fully deployed at all 27 of its branches by early summer this year.

“We are expecting some initial benefits due to the implementation of ClaimCenter including greater visibility into the claims handling process and improved claims tracking capabilities which allow us to better serve our customers,” says Hu Wu, chairman, AXA Tianping. “We are excited about the additional opportunities ClaimCenter will bring as we continue to work to extend its deployment at AXA Tianping.”

“We are honored that AXA Tianping chose the EY team in China for their ClaimCenter implementation,” says Alden Chen, partner, Ernst & Young. “This is an important piece of their claims transformation project, and EY looks forward to working with AXA Tianping as they continue to move forward.”

ClaimCenter is enabling AXA Tianping to:

  • Easily make system changes to meet changing business and technical requirements;
  • Provide a better customer service experience with real-time online processing; and
  • Streamline the claims management process making claim data easier to capture and access.

“We are pleased that AXA Tianping, a leading foreign insurance company in the Chinese market, has successfully deployed Guidewire ClaimCenter, and we congratulate them on this milestone,” says Mike Polelle, chief delivery officer, Guidewire Software. “We are excited to continue our work with them and with EY as they continue the journey to transform their claims business.”

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