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Concord Completes Accenture Duck Creek Software Upgrade

Staff Writer | September 29, 2015

Concord Group Insurance announces an upgrade to its current Accenture Duck Creek policy software from Accenture to take advantage of the latest features to optimize their four personal lines of business: automobile, mass automobile, dwelling fire, and homeowners.

The Northeast regional insurer will use the technology advancements to pursue new revenue opportunities and help reduce product development costs in addition to improving the services it provides to customers and independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont.

The Concord Group will also benefit from technical and feature upgrades to the Accenture Duck Creek Rating engine and Accenture Duck Creek Templates included in the comprehensive policy software. The updated system supports pricing accuracy and enables regulatory compliance through the pre-configured bureau-based content within the 10,000 ISO/NCCI policy forms.

The software upgrade was completed by an integrated team consisting of Concord Group’s IT staff, Accenture Duck Creek insurance experts, and technicians from Accenture Duck Creek delivery partner Syntel, who will also assist Concord’s in-house team with ongoing system maintenance.

“We’ve been using the Duck Creek policy software for years and the latest capabilities made it very compelling to upgrade to help us grow our business,” says Michael P. Capozza, vice president of IT, Concord Group Insurance. “With the newest version of Duck Creek software in place, we’ll gain operational efficiencies and see improved response times that will help us better serve our customers and independent agents, now and in the future.”

“Any software upgrade poses challenges, but with the right team, business disruption can be managed to minimize risk and cost,” says Michael A. Jackowski, global managing director, Accenture Duck Creek. “We’re so pleased to have worked with the Concord Group and Syntel teams on this successful policy upgrade implementation that will help streamline administration processes, increase flexibility in product management and add value to the business and their customers.”

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