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Cynosure, Elephant Insurance Complete Upgrade of Guidewire Technology

Staff Writer | March 11, 2015

Elephant Insurance, a direct-to-consumer writer of automobile insurance, and Cynosure, a consulting firm focused on helping insurers plan, implement, and manage successful legacy transformation efforts with the Guidewire platform, announce the successful completion of Elephant’s Guidewire BillingCenter upgrade project.

The project was completed in eight months; on time and on budget and included both technical and functional upgrades. When considering professional services partners for the upgrade, Elephant was confident in its selection of Cynosure due to Cynosure’s expertise with BillingCenter, combined with the firm’s history of successful Guidewire projects, and strong client references.

Since first going into production with BillingCenter in 2011 Elephant had grown its business, expanding into new states and adding to its customer ranks.  As Elephant’s market share grew and customer expectations changed, Elephant experienced new demands on the business which prompted the initiatives to enhance billing, payment, and retention.  The project included upgrading to BillingCenter 7.0 along with leveraging standard integration available between Guidewire’s PolicyCenter and BillingCenter.

“We are extremely pleased with both the quality and the cost of the services provided, including Cynosure’s offshore services,” says Tim MacAleese, CEO of Elephant. “Cynosure’s use of the agile methodology and knowledge of the BillingCenter product were key to our success.”

“This has been an outstanding and beneficial partnership for both of our organizations,” adds Sid Wadhwa, Cynosure co-founder and director of core systems transformation. “The participation and support of Elephant’s business leadership and staff, combined with strong change management skills helped to make this a smooth upgrade.  It has been a pleasure working with Elephant and we look forward to continuing to apply our knowledge and experience to help Elephant derive maximum value from their investment in Guidewire solutions.”


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