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EIS Enhances Digital Experience Platform for Insurers

Staff Writer | August 04, 2016

EIS Group announces significant enhancements to the company’s digital experience platform—CustomerCore DXP—for omnichannel interaction and digital solution management. The latest release introduces new digital capabilities and application development tools to accelerate insurers’ digital transformations.

Key enhancements to CustomerCore DXP include:  

  • Native mobile SDKs: A new, robust set of software development kits (SDK) for iOS and Android provide out-of-the-box templates and a flexible environment where insurers can customize mobile applications and take advantage of native device capabilities, such as location services and IoT sensors.
  • Extensive API portfolio: A comprehensive set of RESTful APIs expose end-to-end core processes in the EIS Core Insurance Suite to deliver core functionality within persona-centric portals and web and mobile apps for customers, agents, field staff, partners and vendors.
  • Enhanced API Gateway: New API Gateway configuration capabilities improve API performance and administration through precise management of services for each target persona.
  • Smarter digital search: New RESTful APIs enable faster and more granular data-prefill and search requests by customers, agents and partners from within the portals as well as web and mobile apps. In addition, results can be limited to a persona, book-of-business or brand.

“Real-time omnichannel engagement is in high demand by consumers and a pressing priority for insurers,” says Fazi Zand, senior vice president product development for EIS Group. “Our flexible digital tools, assets and apps enable multi-modal, omnichannel solutions for our clients to provide a satisfying user experience for customer, agents, partners and staff. The latest CustomerCore DXP release is another big step in expanding our industry-leading digital capabilities.”

EIS CustomerCore DXP enables insurers to go beyond multichannel access by unifying online, mobile, and contact center channels, and connecting those channels—in real time—with EIS’ core insurance systems and third-party systems to deliver true omnichannel engagement. It also delivers speed-to-market for digital solutions at lower cost by reusing complex rules, workflows and integrations already defined in EIS Core Insurance Suite.

CustomerCore DXP includes digital solutions for:  

  • Self-Service
  • Benefits Administration
  • Quote and Buy
  • Claims Management

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