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Earthquake Commission Selects OnBase by Hyland

Staff Writer | March 17, 2017

The Earthquake Commission (EQC), a natural disaster insurer that also provides research and education to New Zealand residents, has selected OnBase by Hyland, hosted in the Hyland Cloud as the content management component within its claims management system, Guidewire ClaimCenter. The OnBase integration with ClaimCenter will provide staff with a more efficient way to manage customer claim documents and communications.

“We sought an enterprise information platform that would continue to enhance EQC’s future capabilities,” says Linda Smith, manager business enablement at EQC. “By extending our Guidewire ClaimCenter functionality and automating the entire claim process, customer information is linked in a secure, centralized system. This new functionality will provide efficiencies for both customers and our staff.”

EQC is the first customer using Hyland’s new secure data centers in New Zealand. The co-located data centers in Auckland and Wellington meet the rigorous standards for data sovereignty and encryption required by New Zealand’s government, ensuring EQC’s data is protected by the highest levels of digital and physical security protocols.

“By choosing to host its OnBase solution within the Hyland Cloud, EQC adheres to strict compliance requirements to keep data localized—with secondary locations, multiple copies and N+1 redundancy—while ensuring content is always available to process claims faster and deliver resolutions to customers,” says Ruth Fisk, director of global insurance sales at Hyland.


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