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Effective Board Communication Strategy Essential to Sustain Support for CIOs' IT Initiatives, Says Novarica

Bill Sinn | March 14, 2019

A carefully thought out and well-executed board communication strategy helps CIOs obtain and sustain the commitment they need to move their organizations forward. In a new report, Best Practices in Board Communications for CIOs , research and advisory firm Novarica provides a checklist intended to be used for board meetings and presentations as well as for an IT leader's overall communications relationship with his or her board.

"The complexity and technical nature of insurance core systems, digital transformation, and security initiatives makes communication more challenging," said Chuck Ruzicka, Vice President of Research and Consulting, and author of Novarica's new report. "Without a common language between the CIO and the board, securing approvals and support for strategic IT plans, funding for annual budgets and projects, and the introduction of new technology is much more problematic.

In particular, the brief suggests that CIOs take the following steps:

  • Plan each communication opportunity
  • Establish internal support
  • Speak their language, not IT's
  • ABC - always be contextual
  • Keep things simple
  • Talk about organizational benefits, not technology capabilities
  • Present options, but be clear about which one is best and why
  • Paint a picture of what the organization looks like after the effort
  • Don't hide the risks
  • Recap and ask for support
  • Return with progress reports - good, bad, and ugly

Please contact or call Victoria Spitz at 833-668-2742 Ext. 130 for more information.

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