MT TL Rotating 4 10 2018
Follow Us
ITA MEMBERSHIP

IT LEADERSHIP

IT LEADERSHIP

Electric Insurance Selects Agencyport for Self-Service Portal

Staff Writer | August 07, 2014

Agencyport Software announces that Electric Insurance Company has chosen the vendor’s AgencyPortal point-of-sale and service platform, which includes the Connect5 solution, to create a differentiated online experience for customers through a robust self-service center.

Electric Insurance sought a web solution that would make servicing existing policyholders faster and easier. The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines, and will be accessible by Electric Insurance’s agents, policyholders, and internal customer service staff. Electric Insurance worked with Agencyport Software previously to build its Always On mobile application.

“Policyholders and those who service them have an increasing need to service policies quickly, easily and directly,” says Kimberly Koury, CIO at Electric Insurance.  “They also have growing expectations for their online experiences.  A robust self-service center like the one that AgencyPortal provides is critical for building and maintaining Electric Insurance’s customer loyalty and retention.”

“Do-it-yourself online is here to stay,” says Curt Stevenson, CEO at Agencyport. “And the insurance industry is not immune to it.  Leading P&C carriers are recognizing the need to give their customers the kind of 24/7 access to their insurance policy information as they have to their bank and other accounts.  We’re delighted to partner with Electric Insurance again to help them improve their customer experience.”


Featured articles

DTPH MR

Majesco RH

ELECTRONIC CHAT

The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.

WEB EVENTS

ITA is pleased to present the 2014 Webinar Series. We have many topics for you to choose from and attendance is open to all ITA members. The webinar topics are current and exciting — ranging from predictive analytics to telematics and will focus on the direction insurance carriers need to follow for the future. All webinars are presented by insurance IT professionals along with some of the leading analysts and consultants in the field. There is no cost to attend an ITA webinar. For more information and to register for the webinar, click the “title” of the webinar below.

BLOGS AND COLUMNS

only online

Only Online Archive

ITA Pro Buyers' Guide

Vendor Views

Partner News