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Florida Insurer Transforms with Guidewire Technology Solution

Staff Writer | March 12, 2015

Citizens Property Insurance, a Florida not-for-profit insurer, announces it has successfully deployed Guidewire InsuranceSuite as its underwriting, policy administration, billing, and claims management platform.

 Citizens selected and deployed InsuranceSuite as part of an organization-wide transformation initiative to support the company’s vision. Citizens wanted to modernize its infrastructure, better manage its business data, and consolidate multiple claims and policy administration systems onto a single platform.

Citizens is using InsuranceSuite for its personal and commercial lines of business. The implementation project involved a total of 70 integration points and was deployed in four phases: claims and policy/billing for commercial lines, followed by claims and policy/billing for its personal lines of business.

“Guidewire has been the right partner for our business transformation needs,” says Kelly Booten, chief of systems and operations, Citizens Property Insurance. “We fully migrated from our previous commercial systems. It’s been a strong success from an implementation perspective.”

“Working with Guidewire was the right thing for us to do, giving us a direct link to our technology provider,” said Constance Josef, enterprise program director, Citizens Property Insurance. “This helped us immensely in overcoming technical challenges along the way, and kept us on-time and on-budget over the course of our phased deployments.”

 InsuranceSuite is enabling Citizens to:

  • Achieve a lower total cost of ownership across its core systems;
  • Manage its business on a modern technology platform designed for enhanced flexibility and upgradeability;
  • Develop and execute best practices to deliver high levels of service to its customers; and
  • Improve operational efficiency through automation across underwriting, policy administration, billing, and claims management processes.

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