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Franklin Mutual Insurance Selects SurePower Innovation from ISCS

Staff Writer | June 24, 2015

ISCS announces Franklin Mutual Insurance has selected ISCS's cloud-based modern enterprise suite, SurePower Innovation, as the foundation of a legacy core administration and automation project. The suite will be delivered as a complete, managed SaaS solution via ISCS's SurePackage deployment option.

Established in 1879, Franklin Mutual is one of the oldest and largest insurance companies domiciled in New Jersey. Included in the Ward Top 50 Property-Casualty ranking as a Top Performer, Franklin Mutual maintains a deeply rooted commitment to a high-level of personalized service, which will be significantly enhanced by the implementation of SurePower Innovation.

With greater capability for delivering new products and timely updates to the market faster, and providing a superior customer experience, Franklin Mutual anticipates new growth, and greater satisfaction levels and retention rates among current policyholders.

"As a mutual insurance company, we are committed to policyholders not stockholders," says Gary J. Capone, vice president of field services for Franklin Mutual. "The fact SurePower Innovation is offered as a full suite allows us to benefit from pre-integrated core processes, and provide our customers, agents and staff an efficient, more user-friendly experience."

Franklin Mutual sought a replacement for a legacy core administration system that had outlived its usefulness. The company had begun to develop workarounds for gaps in functionality and manual processes, and the implementation of SurePower Innovation will enable faster processing through automation, greater productivity through the elimination of manual processes, and a reduction in operating and maintenance costs overall.

"We share a mindset and dedication to serious customer service with Franklin Mutual and other mutual insurers," says Andy Scurto, president of ISCS. "New iterations of SurePower Innovation always include feedback and suggestions from the ISCS customer base, and we look forward to adding Franklin Mutual's voice to the SurePower User Group." 

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