Game Changing Technology-Driven Innovations in P&C Insurance
Wayne Iluyomade | July 24, 2017
The insurance industry is on the brink of major technology-driven change. IoT, mobile computing, big data, and blockchain ecosystems will bring even more opportunities for insurance companies aiming to become leaders in their markets and introduce major disruptions for the laggards.
Ongoing technological advancements will continue to enable new business solutions and models. Game changing disruption will continue in these areas:
- Evolving consumer channels: The advent of smartphones, tablets, augmented-reality wearables, and advanced telecommunication networks are offering new options for consumer interaction. These changes are creating a demand for evolving models of consumer engagement and should facilitate more flexible on-demand types of coverages.
- IoT/Big Data analytics: The maturing of these technologies has opened the door to new ways of assessing and managing risk, while helping insurers improve their loss ratio.
- Blockchain: The adoption and maturity of blockchain technology will facilitate and increase disintermediation as well as the creation of digital ecosystems which will open the door to new and potentially disruptive business models.
The intersection of these technology innovations and the increasing consumer adoptions will have significant impact on the insurance domain. This creates exciting opportunities for insurers that are keen to embrace it, but significant risks for the laggards. We could see disruptive models emerge that could have a dramatic impact on the insurance industry all along the value chain, changing the nature of risk assessment and management, as well as the consumer engagement model.
Business implications for insurers:
Consumer Engagement: Mobile platforms are ubiquitous and key in today’s marketplace. This ubiquity demands an engagement model tailored for a digital world—if incumbent insurers want to stay relevant. Consumers expect the same digital insurance experience they receive from other industries—online retail and financial services specifically.
Pricing and risk assessment: IoT will transform insurance offerings in the automobile, homeowners, health, and commercial sectors by allowing insurers and consumers to deploy inexpensive, connected sensors for collecting new datasets, and enable the use of advanced data analytics platforms to gain a much better understanding of their customers, develop new pricing models, and assess risk in a completely different way.
Premium reduction: The advanced loss prevention and risk assessment facilitated by IoT and big data could lead to a reduction in insurance premiums. This reduction in risk pools especially in the automobile and property segments will drive insurer’s need for more agile core systems for the rapid creation of more flexible, on-demand types of insurance products to boost demand and capture niche markets.
New types of competition: The security and confidentiality that is at the heart of blockchain technology will facilitate a disintermediating platform that will allow disruptive new business models and new players to enter the insurance marketplace. Such players may be in adjacent industries and could then utilize insights gained in their niche, combined with IoT-sourced data to cross-sell insurance products on-demand via the services of a blockchain-based platform. For example, one could see Amazon.com using its vast repository of consumer data as an advantage in identifying sales leads for its own data-analytics tailored insurance products.
Opportunities for insurers:
- Improving consumer engagement: Ongoing research has demonstrated that direct online channels and social media are widely used by consumers as part of their insurance shopping. Additionally, it was further shown that online satisfaction with insurers decreases along the value chain (specifically at the claims and renewal stages), however, any negative experiences are now entirely within the insurer’s controls given the ubiquity of mobile technologies, platforms, and integration architectures. Leading insurers will provide equivalent customer service support via traditional channels as well as digital channels to include chat and advice via mobile/tablet apps. Industry surveys have also found that a better online customer experience translates into brand advocacy.
- Ecosystem integration: IoT and blockchain technologies will allow innovative insurers to participate in disintermediated ecosystems of products or services whereby, through partnerships, insurance coverages are embedded in products and services sold by partners while insurers themselves further boost revenues by cross-selling partner-related service-led propositions (for example, cross-selling peer-to-peer lending products or IP-based and IoT-enabled home security devices and services).
- Innovative products development: Digital-only players in the insurance market are using technology to develop flexible products such as the new startup, Metromile, has created an innovative auto-insurance product based on a pay-per-mile policy for ridesharing scenarios, such as those posed by Uber drivers who require coverage not only while with a passenger, but also in between while awaiting new passengers. Another example is Italy’s Allianz1 with an innovative umbrella insurance product providing coverage against accidents, illness or death, home, and auto accidents. The policy can be changed at any time to reflect the consumer’s lifecycle and is sold via an online FastQuote system that uses advanced data analytics and three personal data points (date of birth, occupation, and the residence province) to quote a monthly price.
- Improved pricing and underwriting: Companies have come to recognize the value of the insights provided by advanced data analytics for pricing and product design. While legacy actuarial techniques often used analysis of various factors such as accident history, home address, age, and marital status for automobile insurance risk, for example, data analytics technologies, IoT data sources like telematics, and blockchain-based ecosystems can now offer the potential to understand the risk in real-time. Furthermore, IoT will likely have significant applications in insurance—not just in auto insurance telematics, but also in remote monitoring of fire and water damage risk as well as connected biometrics helping workers compensation insurers prevent and monitor injuries and employee recoveries.
- Reducing admin costs and improving claims management processes: Big Data applications are especially promising for improving fraud detection. Early detection of fraud patterns and fraud networks has been demonstrated by some insurers to achieve an estimated two to three percent reduction in auto claims payouts, driven by improved detection rate of fraudulent claims and by increased detection of outlier claims. Analytical tools are now available for investigating potential fraud across all stages of the claims management process including validating involved party identities, analyzing inter-party relationships, scrutinizing structured and unstructured associated data, and monitoring social media for claims details inconsistencies.
While insurance is fundamentally about the pricing and selection of risk, IoT, Big Data analytics, and Blockchain will change the type of data that insurers use to assess risk and the way in which information is accessed, analyzed, and ultimately the size of the actual risk pools. These technology-driven forces will continue to create major opportunities for innovative insurers that are looking to embrace them.
Wayne Iluyomade is a managing partner with MVP Advisory Group. He can be reached at email@example.com.
- Enterprise Architecture in an Agile World
- Top 10 Tips for Securing Your Mobile Devices and Sensitive Client Data
- Industry Insight: 4 Global Insurance Trends in Digital, Data, Content Services and Security
- Diving Deeper into Prioritizing Your Strategic Digital investments
- Why Content Rules
- How Mass Personalization Will Open the Small Business Benefits Market
- At Year End 2017, Will Your Organization Be Protected from Cyber Risks?
- Do Insurance Bots Dream of Mitigating Risk?
- Conditioned to Respond
- Managing & Mobilizing Insurance Data in a Connected World
- Race to the Finish Line
- New Tools, New Opportunities in Claims
- ITA LIVE: Reaching Insurance Industry Crossroads
- Advice to Insurance IT Leaders: Keep Your Eye on the Ball
- New Date, Venue for ITA LIVE 2017
- Guidewire Makes Major Push to Small and Midtier Market by Acquiring ISCS
- Insurance Disruption is Happening Right Now
- Insurity Adds Strategic Investment Partner, General Atlantic
- Beyond Transformation: The Convergence of Finance, Risk, and Actuarial Functions
- The Rapid Evolution of Consumer Protection Regulation
- Talent Hunt: Finding, Attracting, Retaining Top People
- Insurers Flexing Their Distribution Models
- Technology Driving Disruption in Insurance
- Fear of ‘Next Bubble’ Challenges Life, Annuity Carriers
- Technology Allows Commercial Lines Insurers to Stand Out
- Single Sign-on Viewed as Biggest Tech Challenge for Agencies
- ISCS Observes 20th Anniversary; Scurto Predicts Major Changes Ahead
- Policyholders and Their First Impressions
- Progressive Making Progress on the UBI Front
- High and Dry: Insurers Search for Disaster Recovery Plans
- Insurers Sign The (Un)Dotted Line
- Reflections of a Retired Insurance CIO
- Mobile Device Management Just One Answer to BYOD Issue
- Lessons from GEICO and Progressive on Winning the Critical Buying Stage
- You Are a Target for a Cyber Attack
- Web-based Systems are the Next Evolution in Claims Technology
- Gaining a “Wow” Experience from Web Users
- Time to Shift from Business/IT Alignment to Business/IT Alliance
- Healthcare Insurers Changing to Consumer Model
- Organization is the Key for Selecting Software Vendors
- Analysts Expound on the Needs of the Mid-tier Insurance Market
- Finding the Cure for Obamacare’s Website
- New Software Solutions Benefit Insurers on the Inside and Outside
- Products, Market Impede Investment in Systems for Life Insurers
- Combatting Cyber Threats: Predict, Prevent, Persist
- The Future of Telematics Heads Beyond Insurance
- The Shame in Cyber Security Lapses
- Building Policy Administration Systems for the Future
- Insurers Look Into The Eyes of Their Policyholders
- It’s a New Dawn for the ITA
INSURANCE IT NEWS
- Desjardins General Insurance Group Deploys EIS Suite for Commercial Lines
- Acuity Modernizes Customer Communications Management with OpenText Exstream and ValueMomentum
- COUNTRY Financial Joins Roost’s Home Telematics Program
- Roost partners with The Weather Company
- Majesco Launches Majesco Digital1st Insurance, an Innovative Next Generation Platform Solution as the Foundation of a New Business Unit
- New Release of EIS Group’s ClaimCore System Delivers Dental Claims Management
- Westfield Streamlines Commercial Lines Underwriting Through New Verisk and Duck Creek Technologies Integration
- MADISON MUTUAL INSURANCE CHOOSES ROOST HOME TELEMATICS SOLUTIONS
The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.
ITA is pleased to present the 2014 Webinar Series. We have many topics for you to choose from and attendance is open to all ITA members. The webinar topics are current and exciting — ranging from predictive analytics to telematics and will focus on the direction insurance carriers need to follow for the future. All webinars are presented by insurance IT professionals along with some of the leading analysts and consultants in the field. There is no cost to attend an ITA webinar. For more information and to register for the webinar, click the “title” of the webinar below.
BLOGS AND COLUMNS
It has become a common refrain over the past few years to view the practice of enterprise architecture (EA) as something that time has passed by, much... READ MORE
One important trend in society over the past decade is our increasing ability to create and consume a seemingly unlimited amount of digital content... READ MORE
You have surely heard it said that small businesses are the growth engine for America. Today, the phrase has a special ring to it for benefits... READ MORE
With stagnant growth and lingering low interest rates, the life insurance industry faces a challenging future... READ MORE
Finding insurance carriers willing to write commercial lines risks has always been a challenge for producers... READ MORE
As Guidewire Software prepares for the start of Connections, its 11th annual user conference that begins on Nov. 2, Brian Desmond, chief marketing... READ MORE
Fraud detection has always been and will continue to be a critical component of claims management. Learning the lessons from current claims Straight... READ MORE
- Vendor Views