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Guidewire Deploys Billing Solution for Canal; Adds V-NEO as Partner

Staff Writer | March 12, 2014

Guidewire Software announces that Canal Insurance has successfully deployed Guidewire BillingCenter to manage its billing operations including agency bill. In addition, In addition, Guidewire announces that V-NEO, a P&C insurance business and IT specialist, has joined Guidewire’s PartnerConnect program at the affiliate level.

Canal, an early Guidewire customer that has been in production with Guidewire ClaimCenter since 2004, decided it needed to update its billing platform to better serve its agents and customers. BillingCenter delivered the vast majority of Canal’s functional requirements out-of-the-box, and based on its ClaimCenter experience, the company knew the system would be highly flexible and configurable.

“The functional completeness of BillingCenter, along with our familiarity with its technology platform, contributed to the ease with which we implemented BillingCenter,” said Adrian Brown, chief information officer, Canal Insurance.

Canal has implemented BillingCenter across all of its lines of business and its agent distribution channel and is currently live nationwide.

BillingCenter is enabling Canal to:

  • Provide a more seamless billing process approach integrated with internal and third party systems;
  • Standardize billing practices on a single company-wide system reducing operating costs; and
  • Leverage high quality and accurate system data to make informed business decisions.

 “We are already experiencing several benefits from BillingCenter,” says Crystal Pruitt, billing systems supervisor, Canal Insurance. “We are not only impressed with the robust functionality and precision that BillingCenter has brought to our billing transactions, it has given us a platform for our future growth.”

Since 2010, V-NEO has provided Guidewire implementation services and resources to Canadian insurers.

“We provide results-oriented professionals who work with insurers on solution selection and implementation projects providing the business and IT assistance they need to carry out successful Guidewire InsuranceSuite projects,” says Alain Lamothe, CEO of V-NEO.

“We are pleased to welcome V-NEO to the PartnerConnect program after working with them on a number of core system replacement implementations over the past few years,” says Chris Elsmore, vice president of Global Alliances and Business Development at Guidewire. “The addition of V-NEO further confirms the strength of our partner ecosystem in Canada. We look forward to providing our Canadian Guidewire customers with additional choices when it comes time to select their implementation partners.”


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