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Guidewire Extends Core Functionality to Power Omnichannel Solutions

Staff Writer | November 07, 2014

Guidewire Software announces that its mobile and portals solution portfolio is experiencing strong momentum with eight customers in five countries implementing one or more of the Guidewire Mobile and Portals products. Elephant Insurance and Mercury Insurance are both in production.

Insurers increasingly need to interact with their customers, brokers, agents, and vendors where and when it is most convenient—online, on their mobile devices, through email/SMS, or through the call center. They must design a seamless experience across channels to support digital sales, service, and claims capabilities for stakeholders outside the corporate intranet.

Guidewire Mobile and Portals has been designed to empower insurers to leverage their Guidewire investments to reach a broader audience through self-service portals by extending the data capture, business, and product rules and orchestrations already defined in an insurer’s Guidewire core system. This avoids replicating these rules in a portal which improves the speed with which insurers can bring their portal services to market and lowers the overall cost of portal maintenance.  With mobile and portals from Guidewire, insurers can:

  • Create a customer experience consistent with the insurer’s brand while ensuring efficient once and done re-use of business rules and product model already defined within the core system;

  • Increase new business by offering consumers straight-through quote and buy functionality on their device of choice;  

  • Satisfy customer demand for self-service and improve retention while optimizing call center volume; and

  • Streamline and improve the claims experience by empowering claims self-service, improving vendor coordination, and reducing claim cycle time.

Guidewire Mobile and Portals currently includes the following: Quote and Buy Portal, Accounts Management Portal, and Claim Portal.

“We continue to be impressed by our customers’ commitment to digital business transformation, and appreciate the partnership of early customers as we refine and expand Guidewire Mobile and Portals products,” says Brian Vannoni, Guidewire vice president, product marketing.

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