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Guidewire Launches Accelerators to Meet Consumer Applications

Staff Writer | October 04, 2017

Mitchell, a Guidewire partner and leading provider of technology, connectivity, and information solutions to the P&C Collision Repair industries, and Guidewire, a provider of software products to P&C insurers, announce that Mitchell has successfully completed the Ready for Guidewire validation process for two new accelerators.

The Mitchell Consumer Self-Service Accelerators make it easier for an insurance company using Guidewire ClaimCenter and Guidewire Claim Portal to meet increasing consumer needs for mobile transactions, with a single out-of-the-box implementation of Mitchell’s Mobile First Notice of Loss (FNOL) and Photo-Based Estimating solutions with little-to-no additional integration work, reducing implementation time and effort.

“The Mitchell Consumer Self-Service Accelerator expands upon Mitchell and Guidewire’s strategic alliance providing advanced, integrated solutions designed to optimize workflows and improve decisions across the end-to-end insurance claims process,” says Debbie Day, executive vice president and general manager, Auto Physical Damage, Mitchell International. “This out-of-the-box solution improves the implementation time for insurers to adopt the latest consumer self-service technologies in the claims workflow.”

Mitchell’s accelerators support insurers by enabling:

  • Guided Photo Capture to walk the consumer through the photo submission process to help ensure proper photos are taken;
  • Automatic creation of appraisal assignments in both ClaimCenter and Mitchell WorkCenter, including Photo Estimating, allowing for low-touch claims processing; and
  • Consumer-provided information from the Mitchell Mobile FNOL workflow automatically available to ClaimCenter as presented in Guidewire Claim Portal.

“We commend Mitchell for preparing the first Ready for Guidewire accelerators for our digital offerings,” says Ayan Sarkar, vice president and business owner, Digital, Guidewire Software. “This helps our mutual auto insurance customers advance further in being customer-centric and drive self-service and automation. Guidewire and Mitchell are committed to working together to help P&C insurers adapt and succeed in this rapidly changing environment.”


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