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Guidewire Software Announces Ontellus as New Solution Alliance Partner

Bill Sinn | August 01, 2019

Ontellus, one of the nation’s largest records retrieval and claims intelligence companies, and Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, today announced that Ontellus has joined Guidewire PartnerConnect™ as a Solution partner. The companies also announced that Ontellus’ new plug and play Ready for Guidewire validated add-on, created using the Guidewire DevConnect™ developer environment, is now available to insurers in the Guidewire Marketplace.

Ontellus’ add-on for records retrieval enables insurers on Guidewire ClaimCenter™ to securely order records from Ontellus within ClaimCenter. This single-sign-on integration alleviates the extra steps leaving ClaimCenter can entail, including rekeying order details such as claimant name, date of birth, social security number, claim number, and billing information. 

“After placing the order, claims adjusters can monitor the status of the request, take action on it if needed (such as custodian fee approvals), and view/download medical records without leaving ClaimCenter,” said Melanie Pita, Esq., Chief Product Officer, Ontellus. “Records delivered to claims staff via Ontellus are securely sent to ensure all data privacy and security controls are met.”

“The Ontellus integration as an add-on feature for ClaimCenter provides value for claims departments by creating a streamlined records retrieval process,” said Darren Klauser, Chief Executive Officer, Ontellus. “We look forward to bringing the benefits of this integration­­­­­­­­­­­­­—single sign-on, simplified workflow, and access to real-time information resulting in reduced costs and increased efficiencies to our shared insurance customers.”

With the Ontellus Ready for Guidewire integration, claims adjusters can benefit from seamless ordering, status updates, and viewing/downloading medical, billing, and other necessary records to evaluate claims from within ClaimCenter, saving time, improving adjuster productivity, and reducing costs.

"We welcome Ontellus as a Guidewire PartnerConnect Solution partner and congratulate them on  leveraging our DevConnect Claims Servicing SDK to quickly develop an add-on for the Guidewire Marketplace that seamlessly integrates My.Ontellus into ClaimCenter,” said Becky Mattick, Senior Director, Guidewire Software. “We are pleased to offer our joint insurance customers the capabilities to enable their claims staff to order, receive, and evaluate records within ClaimCenter.


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