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Guidewire Solution Increases Market Responsiveness for NJM Insurance

Staff Writer | July 13, 2015

New Jersey Manufacturers Insurance Company (NJM) and Guidewire Software announce that NJM has successfully deployed Guidewire PolicyCenter as its new underwriting and policy administration solution, Guidewire BillingCenter as its new billing management system, and Guidewire Quote and Buy Portal to extend self-service capabilities to new and existing personal auto policyholders. NJM, now a fully-deployed Guidewire InsuranceSuite customer, has been in production with Guidewire ClaimCenter® since 2007.

NJM sought systems that would be easier to maintain and extend as needed, and help streamline and improve processes and system infrastructure. NJM implemented BillingCenter and PolicyCenter for its workers’ compensation line of business in September 2013, and its personal auto line of business went live on January 1, 2015.

The insurer implemented Guidewire’s Quote and Buy portal in conjunction with its personal auto rollout as the online quoting and binding capability was a critical requirement for this line of business. NJM plans to extend BillingCenter and PolicyCenter to its renewal business starting in June, and its homeowner and umbrella lines of business later next year.

“The deployment of Guidewire BillingCenter, PolicyCenter and Quote and Buy Portal represents a significant milestone in the company’s long-term business transformation initiative,” says Neil Delaney, NJM’s vice president and chief technology officer. “Feedback from across the business has been very positive so far.”

Guidewire products are enabling NJM to:

  • Make system changes to improve productivity and bring new products to market more quickly and with higher quality to better keep pace with changing business demands;
  • Provide a modern technology platform with automated processing and real-time functionality to allow its employees to serve customers quickly and efficiently;
  • Extend policy quote request, comparison and purchasing capabilities online; and
  • Standardize policy administration and billing practices for consistency and accuracy.

“The Quote and Buy Portal’s integration with PolicyCenter enables our omnichannel goal of a seamless transition from online to customer service representatives and will improve speed to market of future changes,” says NJM’s Harold Fink, vice president, program management office. “Having access to Guidewire throughout the implementation process has been invaluable, and we look forward to working together on further deployments.”


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