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Hawaiian Work Comp Insurer Picks Guidewire Solutions

Staff Writer | November 14, 2016

Hawaii Employers’ Mutual Insurance Company (HEMIC), the state’s largest provider of workers’ compensation insurance, and Guidewire Software announce that HEMIC has selected Guidewire InsuranceSuite, Rating Management, and Client Data Management as its policy administration, underwriting, rating, client data management, billing, and claims management platform.

The company has also selected Guidewire DataHub and InfoCenter as its data management and analytics solutions; Guidewire Account Management Portal for Policyholders and Gateway Portal for Agents to enhance the digital experience of its policyholders and agents; and Smart Communications for customer communications management.

Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution and Ready for Guidewire program member. HEMIC will be accessing the Guidewire products in a private cloud, with implementation, ongoing services, and support provided by PwC, a Guidewire PartnerConnect Consulting Premier member.

HEMIC selected Guidewire core, data, and digital products, as well as PwC’s InsuranceCloud solution offering, to provide an integrated foundation that offers a holistic user experience, transforming how they do business and enhancing their commitment to serving their agents and policyholders with superior customer service. The company will be implementing all of the products at the same time, running new business and converting renewals, as well as all historical and open claims, onto the new systems.

“The advanced capabilities of Guidewire’s core, data, and digital products will help our organization reduce expenses and enhance efficiency and service to our customers,” says Regina Harris, vice president, underwriting, HEMIC. “We felt that a hosted, managed services approach would be the best one to take to enable our agents to focus on their core competency: providing our policyholders with the very best insurance and service we can offer, while easily offering self-service capabilities as an additional option for our policyholders.”

HEMIC was looking for a vendor that could provide all the systems the insurer needed. After an intensive evaluation process, Guidewire was selected because HEMIC wanted a fully integrated and configurable suite of products to improve operational effectiveness, efficiency, and customer service.

“Guidewire’s product maturity and market share, as well as their responsiveness and industry knowledge, were important factors in our decision-making process,” says Harris. “We were also impressed by the out-of-the-box functionality of the Guidewire products and are planning to implement as much of that functionality as possible.”

Guidewire’s portfolio of products and PwC’s InsuranceCloud solution offering will enable HEMIC to:

  • Enhance operational efficiency and productivity throughout the organization by standardizing policy administration, billing management and claims handling processes on a cohesive technology platform;
  • Provide deeper insight due to better data and analytics;
  • Increase customer satisfaction and lower overall expense ratio by offering lower cost self-service options to policyholders and agents; and
  • Reduce time to value and increase business agility by leveraging cloud technology to minimize custom development and to implement multi-phased approaches to bring new products and product enhancements to market more quickly.

 “We are honored that HEMIC is putting their trust in PwC and leveraging our PwC InsuranceCloud Solution offering to implement, host, and manage HEMIC’s core system,” says Marc Gallo, partner, PwC. HEMIC selected PwC as an implementation partner based on their workers' compensation experience, Guidewire expertise, the quality of the proposed team and their long-term commitment to the AASCIF community.

“HEMIC is the latest customer to leverage technology and flexible deployment models in order to enhance what they do best - provide a great experience for their policyholders, agents, and employees,” said Ken Shapiro, group vice president, Americas sales for Guidewire. “We applaud the company’s commitment to helping ensure their ability to compete in the rapidly changing insurance marketplace, and we look forward to working with them and PwC on this project.”


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