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Homesite Successfully Implements Claims Solution from Innovation Group

Staff Writer | May 14, 2015

The Innovation Group announces that Homesite Group successfully implemented Insurer Claims, a component of the Innovation Insurer suite, which replaced an in-house developed and managed claims administration system.

Homesite, a national, full-service property insurer focused on the homeowners, condominium and renters markets, chose Innovation Group after an evaluation of many claims software vendors with the assistance of Novarica. After selection, Innovation Group experts worked collaboratively with Homesite's business and development teams to deploy the Homesite Claims Management System (CMS).

"Enhancements to our existing claims administration system required significant customization and did not support the time-to-market requirements for our growing business," says Peter Settel, executive vice president and CIO for Homesite. "Platform capabilities and integration with our service and data infrastructure were not keeping pace with customer requirements and business direction, and were not in-line with our enterprise architecture. Innovation Group has provided a platform with significant out-of-the-box, full lifecycle claims functionality, and a flexible framework for enhancements to meet business expectations and continually improve customer experience."

Homesite and Innovation Group worked together to develop several features, within CMS:

  • Automation of key workflows, supporting streamlined adjuster experience and improved self-service;
  • Intelligent integration design with forms, document management and telephony systems; and
  • Increased granularity and breadth of data available to claims personnel and underwriters to support greater automation during the adjustment process and improved analytics around profitability, fraud detection and customer satisfaction.

"The Innovation Group partnership with Homesite has been successful because our two organizations share cultural similarities that prioritize customer service standards," says Euan King, CEO North America insurer software for Innovation Group. "As the foundation for CMS, Insurer Claims will help Homesite improve overall business performance, and help the company respond faster to consumer and market demands, while supporting their broadening customer and partner relationships, and ensuring they are always future-ready." 

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