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ISCS Implementation Enables Geographic Diversification, Growth for Madison Mutual

Staff Writer | November 12, 2015

ISCS announces that Madison Mutual Insurance has expanded an existing implementation of SurePower Innovation, a cloud-based, modern enterprise suite designed specifically for personal, commercial and specialty lines property and casualty (P&C) insurance companies, as part of an enterprise-wide growth initiative.

Madison Mutual is a regional provider of auto, home, farm and umbrella insurance policies, historically serving policyholders only in Illinois. The insurer recently sought geographic expansion into Wisconsin and Missouri and knew the flexibility of SurePower Innovation and ISCS's prescribed agile project management methodology would enable rapid configuration and concurrent development testing.

"The state expansion did not interrupt our ability to conduct business," says Ken Somogyi, director of IT for Madison Mutual. "The configurability of SurePower Innovation has also allowed us to quickly make changes once we find necessary changes from our production experience. And our partners at ISCS were there with us every step of the way."

Prior to Madison Mutual's original implementation of SurePower Innovation, the company's existing core administration system required a hands-on approach and manual underwriting. Built using pre-integrated, yet modular, components to automate core administration (policy, billing and claims), the ISCS solution streamlines critical processes, helps to create a more customer-centric environment, lowers operational and system maintenance costs, and provides greater ease of doing business through self-service opportunities and portals for agents, employees and policyholders. With SurePower Innovation in place, Madison Mutual achieved an 80-percent straight-through processing (STP) goal within six months.

"Just as consumer demands change, the needs of personal lines insurers such as Madison Mutual change," says Andy Scurto, president of ISCS. "At ISCS, we are constantly working to stay ahead of the market in terms of technology needs and functionality, and that work ensures that we, and our customers, stay competitive today and into the future." 

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