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Insurer Selects Cincom's Customer Communications Software

Staff Writer | July 06, 2015

Cincom Systems announces that MMIC, a policyholder-owned medical liability insurance company in the Midwest, has chosen Cincom Eloquence as its new customer communications solution to support policyholder communications, including policy issuance, forms, and correspondence across its enterprise.

"MMIC was founded by physicians and remains focused on helping those in the medical community achieve their professional, business and personal goals by addressing the risks inherent in healthcare delivery. A significant element in that commitment is delivering a stellar customer experience to the professionals we serve, each and every time," says Debra Penrod, vice president IT and CIO. "We are confident Cincom's Eloquence product will play a key role in helping us enhance our customer's experience with more timely, relevant and personalized communications across the entire policyholder lifecycle from policy issuance to claims processing. And, with its extensive library of APIs and exit facilities, Eloquence will allow us to streamline integration with our core administration platforms, including Delphi Technology's OASIS, which will help us realize a return on our investment quickly."

MMIC will focus initially on using Cincom Eloquence to power its batch-driven, policy issuance processes. Once in production, MMIC will turn its attention to using Cincom Eloquence to generate real-time communications in areas throughout the organization such as claims, sales, marketing and customer service.

"We are pleased to welcome MMIC to the Cincom Eloquence family," says Heath Laudick, North American sales director, Cincom Document Solutions. "Helping medical professional liability insurance companies improve the customer experience through better communications is at the core of everything we do from product development to professional services and support."

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