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Kansas City Life Selects Xpertdoc to Modernize Customer Communications

Staff Writer | May 12, 2017

Xpertdoc announces that Kansas City Life Insurance Company will use Xpertdoc’s CCM platform to modernize their legacy document systems. Kansas City Life markets individual life, annuity and group products through general agencies located throughout the U.S., serving 49 states and the District of Columbia, and insures more than half a million policyholders.

Kansas City Life traditionally used multiple legacy document systems in their business but required improvements to support the continued growth of the company and customer retention needs.

They required secure omnichannel tools to provide additional communication channels for emerging demographics that expect to be engaged where and when they want it. To improve their customer experience and boost operational efficiency, Kansas City Life replaced their legacy platforms with Xpertdoc’s single modern solution.

“After careful review and deliberation, we selected Xpertdoc because they provided the best combination of modern, scalable technology that can grow with us,” says Steve E. Ropp, senior vice president of operations at Kansas City Life. “Their team demonstrated the highest level of commitment throughout our entire review process, and were diligent and effective during implementation, ensuring a smooth transition.”

 “Life insurance is facing an increasingly difficult challenge of supporting existing customers and also appealing to an all-new customer base that expect quick, efficient and flexible communication at all times,” says David Squibb, chief sales and marketing officer at Xpertdoc. “We applaud Kansas City Life for their commitment to adapt to this change, and to continuously make the best decisions for innovation and improving services to customers.”

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