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Mercury Enhances Automation, Information management with OnBase Solution

Staff Writer | October 28, 2014

Mercury Insurance announces it selects OnBase to convert from multiple document management systems. Mercury will leverage a single, streamlined process automation and paperless workflow solution across the company. By replacing its document management systems with OnBase, an enterprise content management solution, Mercury will gain greater efficiency in all departments and reduce ongoing support and maintenance costs.  

Phase one of the conversion successfully integrated OnBase with Guidewire PolicyCenter to enhance document management and workflow for Mercury’s national underwriting operations. In subsequent phases, Mercury will integrate OnBase with Guidewire ClaimCenter and Guidewire BillingCenter to complement and extend capabilities, including electronic foldering functionality from within Guidewire’s InsuranceSuite.  

OnBase developed a seamless, secure integration to complement and extend functionality within InsuranceSuite. This integration enables faster, more accurate processing and a reduction in implementation and training costs.   

“We are delighted to welcome Mercury Insurance into our insurance community. We look forward to helping Mercury continue to streamline processes and become more efficient,” says Cheryl Nulman, insurance industry marketing manager at Hyland, creator of OnBase. 

Working with OnBase’s service team, Mercury created a roadmap to expand its solution and gain additional returns into the future.  After it completes its conversion to OnBase, Mercury plans to leverage the OnBase Field Adjuster App for Windows 8 application to help its adjusters in the field gather and process pertinent claims information and data while away from their workstations. 

“Becoming a paperless organization is just the beginning of the benefits we will see with OnBase,” says Allan Lubitz, senior vice president and CIO at Mercury Insurance. “OnBase is a configurable solution that will meet our immediate ECM and repository needs but will also provide business process automation throughout the organization to ensure our employees have the right information at the right time to ultimately make better, faster, and more informed decisions.”  

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