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Mitchell Offers Virtual Estimating Solution for Appraisers

Staff Writer | June 15, 2015

Mitchell announces the availability of PDA Xpress, a new integrated service offering for Mitchell WorkCenter customers developed by Property Damage Appraisers to provide virtual estimating services.

“Expanding our relationship with PDA will offer joint customers a complete end-to-end photo-based estimating solution,” says Scott Kozak, senior vice president of auto physical damage insurance service and sales at Mitchell. “PDA is the industry leading independent appraisal services company, so we are excited this service will be available to Mitchell WorkCenter customers. Leveraging new mobile technology is critical for solving the changing needs of all involved in the claims process.”   

PDA Xpress increases efficiency, decreases cycle time to three hours or less, and helps adjusters close claims quickly. With PDA Xpress, the adjuster manages the file, hands it off to PDA and then receives a completed file from PDA, dramatically reducing cycle time and ultimately making the life of the vehicle owner easier. PDA is the only company that offers photo-based estimating services for autos and heavy equipment as well as a national network of professional appraisers to manage the appraisal process.

“PDA and Mitchell have had a great working relationship for many years,” says Tom Dolfay, CEO, PDA. “This announcement is the next natural step and we’re excited to offer a greater depth of service to mutual customers through PDA Xpress.”

The PDA Xpress service includes a web-based solution for customers, eliminating the need for them to waste valuable space on their phones by downloading an app. To file a claim, all adjusters need to do is send a link to a user’s phone via a text message. Through this link, vehicle owners will access PDA Xpress, take photos of their damaged vehicles and easily submit their photos through the web-based tool.

“What makes PDA Xpress unique is an adjuster can simply hand off a claim to PDA with full confidence that it will be returned completed. If a claim is ineligible due to extensive damages, one of our more than 650 national appraisers will handle the claims process,” says Dolfay.

In cases where extensive damage occurs and an estimate cannot be completed through images alone, PDA will dispatch an experienced appraiser from their nationwide network and turn around an estimate in 24 to 48 hours on automobiles, and five days or less for tractor trailers. This process is also managed through PDA, requiring no extra effort from adjusters.  

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