MT TL Rotating 4 10 2018
Follow Us
ITA MEMBERSHIP

INSURANCE TECHNOLOGY NEWS

INSURANCE TECHNOLOGY NEWS

NATIXIS CHOOSES GUIDEWIRE CORE AND DIGITAL PRODUCTS TO STRENGTHEN CUSTOMER SERVICE

Staff Writer | January 08, 2018

Natixis Assurances, the insurance arm of Groupe BPCE, the second-largest banking group in France, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to general insurers, today announced that Natixis Assurances has selected Guidewire ClaimCenter® as its platform for claims management. The insurer has also chosen the Guidewire Digital application, CustomerEngage Account Management, to boost the digital experience of its customers. Capgemini, a global leader in consulting, technology, and outsourcing services, and a Guidewire PartnerConnect® Premier Consulting alliance member, has been chosen to manage the system integration.

Guidewire’s Core and Digital products will replace Natixis Assurances’ legacy claims management system, and support the insurer in providing new capabilities to help deliver on its service commitments to customers and partners, more efficiently and effectively. Natixis Assurances plans to deploy Guidewire software across all four lines of business, one every six months, over two years.

“Natixis Assurances’ ambition is to improve our competitiveness and service quality,” said Nathalie Broutèle, CEO Natixis Assurances, Business non-life insurance. “When a claim occurs, that is the moment of truth in our customer relationship, and the quality of our service is vital. By building an efficient claims management solution, open to digital development, we will be better placed to support our customers at a time when they need us most. Our insurance solutions are distributed by Caisse d’Epargne, so our aim with Purple#Care is that they strengthen the relationship of trust with their customers.”

Guidewire Core and Digital products will enable Natixis Assurances to:

  • Improve customer and staff experience with rich, well-structured screens, intuitive ergonomics and real-time reporting;
  • Ensure higher level of control over management costs, through simpler processes and automation;
  • Enhance claims files management, by improved monitoring and alerts; and
  • Boost employee satisfaction levels, by allowing staff to focus on higher value, and more interesting tasks.

 

“Guidewire is distinguished by its native technical and functional capabilities, as well as its rigorous approach to R&D,” commented Françoise Terry, Claims Program Manager Natixis Assurances. “In choosing this software for our claims platform, combined with ongoing digitalization, we see a modern, robust, well-structured and scalable solution.”

“We are delighted that Natixis Assurances has chosen Guidewire technology for the foundation of its strategic plans as a full-function insurer,” said Keith Stonell, managing director, EMEA, Guidewire. “Guidewire is committed to work with Natixis in helping them deliver a high quality, innovative customer experience.” 

 


Featured articles

MT RHS Rotating 4 10 2018

MT 4 10 2018 Large RHS

ELECTRONIC CHAT

The Email Chat is a regular feature of the ITA Pro magazine and website. We send a series of questions to an insurance IT leader in search of thought-provoking responses on important issues facing the insurance industry.

WEB EVENTS

ITA is pleased to present the 2014 Webinar Series. We have many topics for you to choose from and attendance is open to all ITA members. The webinar topics are current and exciting — ranging from predictive analytics to telematics and will focus on the direction insurance carriers need to follow for the future. All webinars are presented by insurance IT professionals along with some of the leading analysts and consultants in the field. There is no cost to attend an ITA webinar. For more information and to register for the webinar, click the “title” of the webinar below.

BLOGS AND COLUMNS

only online

Only Online Archive

ITA Pro Buyers' Guide

Vendor Views

Partner News