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NFU Mutual Adds ClaimCenter to its Technology Platform

Staff Writer | July 19, 2016

NFU Mutual, the UK’s leading rural insurer, and Guidewire Software announce that NFU Mutual has selected Guidewire core operations, data and analytics, and digital engagement products.

Already a Guidewire BillingCenter customer, NFU Mutual has chosen Guidewire ClaimCenter as its new claims management system. The insurer has also selected Guidewire DataHub to support its data management and migration needs, and Guidewire’s Claim Portal for Vendors to support and accelerate its digital strategy, enabling its network of repair vendors to be more connected to the claims process. NFU Mutual plans to deploy the products across all of its lines of business beginning with motor, and across all distribution channels.

“At NFU Mutual, treating our customers properly is ingrained in our culture and we have an enviable reputation for our claims service,” says Matthew Scott, chief claims manager at NFU Mutual. “That said, we can’t rest on our laurels.  ClaimCenter will enable us to further improve upon the already great service we offer and provide an outstanding customer experience.”

 ClaimCenter will help NFU Mutual to:

  • Remove repetitive manual tasks, freeing up time for value-added work;
  • Better segment claims, and consolidate claims data and reporting;
  • Attain a transparent view of claim progress for claims handlers and our agents, with the potential to extend this to members in the future, and
  • Create a platform for future digital development.

 “ClaimCenter has a proven track record of successful deployments and upgrades which will help us to keep abreast of changes,” says Scott. “The system also has capabilities that will enable us to further strengthen our operating model in the future.”

“We are very pleased that NFU Mutual have decided to extend their use of Guidewire technology, having been early supporters of BillingCenter,” says Keith Stonell, managing director, EMEA, Guidewire Software. “At Guidewire we look forward to working with NFU Mutual to further improve their reputation as one of the leading insurance service providers in the UK, as recognized by the several industry awards they have received already this year.”


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