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Pennsylvania Assigned Claims Plan Selects OneShield Claims Software

Staff Writer | May 20, 2015

With the goal of bringing new efficiencies and greater functionality to handling claims, the Pennsylvania Financial Responsibility Assigned Claims Plan (PFRACP) has selected OneShield Market Solutions to replace its legacy claims administration system.

The automation of the existing 15-year-old legacy system, which also relied on some manual processes to administer claims, is expected to reduce the need for additional staffing in the future while increasing PFRACP's ability to handle a larger volume of claims per person.

After a six-month review process, PFRACP's executive team choose OneShield Market Solutions for TPAs, a secure, cloud-hosted and configurable end-to-end claims administration solution supporting multiple insurers, accounts, and lines of business with automated workflows and rules designed specifically to meet the unique needs of TPAs.

 For PFRACP, specifically, the new system will bring a wide variety of benefits, including:

  • A user-configurable workflow that improve efficiencies and consistent handling of files with measurable touch points
  • New functionality, such as paperless files
  • Ability to securely access the system at a third-party vendor's and attorney's sites
  • Replacement of many manual tasks with an automated rules engine.
  • Automated population of routine forms
  • Automated user interfaces that further reduce manual data entry into multiple systems

"Our challenge was to find a systems vendor that understood our unique claims processing requirements, including the need to modify the system with limited or no programming skills," says Rob Carver, claims manager, PFRACP. "The core cloud-hosted platform was deployed within weeks of contract signing and configuration efforts to meet our unique processing requirements are underway."

"We are proud to be supporting PFRACP in its initiative to transform its claims administration system for the future," says Liza Smith, senior vice president global sales and marketing for OneShield. "OneShield Market Solutions products are designed for lower cost and easy deployment by leveraging the flexibility of cloud base delivery. PFRAC is exactly the type of customer we designed these products for and we welcome them to the OneShield family."

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