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CORE SYSTEMS

Pennsylvania and Indiana Lumbermens Implement Insurity Claims System

Staff Writer | February 13, 2017

Insurity announces that Pennsylvania and Indiana Lumbermens Mutual Insurance (PLMILM) has successfully completed implementation of SIMS Claims as part of its broader core replacement project. The system is hosted via the SIMS Cloud environment.

“We started a modernization project six years ago to replace all of our core legacy systems, including policy, billing and claims. The implementation of SIMS Claims marks the final phase of this project,” says Joseph McGurrin, senior vice president of IT at PLMILM. “Prior to the implementation, PLM and ILM utilized two separate claims systems and two document-imaging systems, so we went from four systems to one, as we now use document-imaging capabilities within SIMS.”

In the past, adjusters had to access multiple systems to work on just one claim. The insurer brought over to SIMS eight years of claims history, all open claims, and all the documents tied to open claims, so adjusters have all the information they need in one place.

“With these changes, we anticipate significant efficiencies, cost savings and improved standardization across our claims process,” says McGurrin.

McGurrin reports the company’s claims adjusters enjoy the system’s contemporary design,

“It’s much more user-friendly than the green-screen legacy systems used in the past,” he says. “There are several aspects of SIMS that our staff appreciate, including integration with Microsoft Office, automated letter generation, and an enhanced diary and notepad—all of which boosts productivity.”

Jose Tribuzio senior vice president and general manager of the SIMS Claims product line at Insurity, says, “We’re excited for PLMILM. Replacing a core legacy system is no easy task, let alone replacing all core systems in a complex, multi-year project. We’re honored that SIMS was chosen and implemented as the claims component. We fostered a close partnership with PLM and ILM, which played a key role in the success of this project. Today, SIMS is providing robust claims-handling functionality, flexibility to meet workflow needs, and integration with both internal and external systems. PLMILM is equipped with an advanced claims platform to engage, retain and satisfy customers now and into the future.” 

“SIMS Claims provides significant benefits to our customers,” says McGurrin. “We developed an online portal, so clients can submit a first notice of loss directly into SIMS, where it immediately enters our claims workflow. Business rules configured by our own analysts have helped to streamline operations. In addition, state-of-the-art reporting and data analysis capabilities help to identify problem areas. All these factors contribute to an enhanced experience for customers.”


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