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RSA Canada Picks Guidewire for Claims Management Solution

Staff Writer | May 07, 2015

Royal & Sun Alliance Insurance Company of Canada and Guidewire Software announce that RSA Canada has selected Guidewire ClaimCenter as its claims management system.

RSA Canada selected ClaimCenter to support and deliver the carrier’s business transformation focused on delivering an exceptional customer and broker experience. RSA Canada is investing in tools and digital processes that provide simpler, faster and more consistent service to their customers and brokers. ClaimCenter consolidates RSA Canada’s current multiple claims systems and will be deployed across all of RSA’s core lines of business incorporating best practices in claim management.

“ClaimCenter is a key component in providing our customers and brokers with faster more reliable and consistent service by ensuring our claims service is as straightforward and hassle free as possible. Guidewire ClaimCenter is an integral part of our transformation program and will enable us to be flexible and responsive to the changing demands of the modern insurance market place,” says Sid Chopra, RSA Canada’s senior vice president of operations and COO.

ClaimCenter will enable RSA Canada to:

  • Improve customer service through proactive claims management resulting in higher quality data capture  and an increased emphasis of express (low-touch) adjusting when applicable;
  • Achieve significant loss control, indemnity benefits, and operational efficiency through a consistent application of best practices, streamlined processes and increased agility; and
  • Create a solid and consistent operating platform to leverage future technologies.

“ClaimCenter’s functionality, maturity, and proven implementation track record, (as well as Guidewire’s partner ecosystem) were key considerations in our selection process. ClaimCenter enables us to deliver faster and more effectively in servicing our customers and brokers,” says Paula Sinclair, RSA Canada’s senior vice president of information technology and CIO. “Implementing Guidewire supports our vision to remain a top insurer in Canada and provide the best service to our customers and brokers.”

“We are pleased to welcome RSA Canada to our customer community,” says Steve Sherry, group vice president, America sales, Guidewire. “ClaimCenter is an ideal match to help the team at RSA Canada achieve its business and customer service transformation objectives. We look forward to taking this journey with them.”

 


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