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SafeAuto Selects Pair of Solutions from One, Inc.

Staff Writer | July 09, 2015

One, Inc., announces SafeAuto, a low-cost auto insurance provider, has selected the company’s ProcessOne and ContactOne products to improve the billing experience for its policyholders. SafeAuto will use ProcessOne to facilitate its payment processing and daily cash reconciliation operations and ContactOne to automate calling and messaging functions.

ProcessOne will be integrated into SafeAuto’s web and mobile payment interfaces allowing policyholders to easily make credit card payments and set up recurring payments. ProcessOne will also be integrated into SafeAuto’s core billing system to streamline workflows with automated payment routing and processing to greatly reduce the time spent on reconciliation.

ContactOne will send automated voice, SMS, or email notifications to policyholders for upcoming due dates or expirations and alert them to items that need their action or attention. Customers can then make credit card payments by pressing a single digit on their phone or by clicking a link in an email or SMS notification.

“ProcessOne and ContactOne are customer centric solutions, which made them the easy choice for our payments and retention solutions,” says John Kish, senior vice president and CIO at SafeAuto. “Specifically, the recurring credit card capabilities, proprietary contact algorithm, data security and ease of integration across all of our customer facing platforms were strong factors in our decision. The solutions will help us streamline our business processes and improve our efficiency, lowering the cost to serve our customers.”

ProcessOne, which is a solution specifically designed for the property and casualty insurance industry, and ContactOne, will allow SafeAuto to:

  • Offer improved payment features including storing credit cards for reuse and recurring credit card payments
  • Enhance operational performance by improving payment reconciliation processes 
  • Improve its customer experience with better communication and interfaces
  • Increase data security by introducing tokenization in payment transactions
  • Reduce the cost of credit card processing

“One, Inc. really understands this sector,” says Ron Davies, president and CEO at SafeAuto. “We are sure that the combined strengths of ProcessOne and ContactOne will make it even easier for our customers to do business with SafeAuto.”

“We are extremely pleased to welcome SafeAuto to our growing customer base,” said Christopher W. Ewing, president and chief executive officer at One, Inc. “We are looking forward to working with their team on the implementation of ProcessOne and ContactOne; and more importantly, seeing them realize the return on the their investment in cost-savings, process efficiencies, and the ability to offer their customers the highest level of service.”


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