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Sapiens Enhances Insurance Portfolio by Partnering with Idomoo

Staff Writer | August 16, 2016

Sapiens announces it has partnered with Idomoo, a provider of personalized video technology for enterprises. With industry surveys consistently showing a disconnect between insurers and their customers, Sapiens’ clients will now be able to personalize, streamline, and simplify communications with customers via engaging and customized videos.

Idomoo’s offerings are completely integrated into Sapiens ALIS, a life, pension, and annuity (L&A) software solution suite, and Sapiens IDIT, a software solution suite designed for the P&C market.

“This partnership, which illustrates another layer of our overall digital proposition, will help providers offer a unique customer experience and reduce the existing disconnect,” says Alex Zukerman, vice president of product marketing and strategy for Sapiens’ Life, Pension and Retirement division. “Instead of sending formal paper letters through the postal system, Sapiens customers can utilize personalized video, providing a superior customer experience.”

“This solution is particularly appealing to the important millennial segment, giving them a modern, intuitive means of communication and offering them a variety of interaction modes across devices through an online portal,” says Asher Gilmour, director of product marketing for Sapiens’ Property and Casualty and Reinsurance division. “By easily creating videos that are uniquely tailored to fit different customers’ needs, carriers can increase brand loyalty and sales through story-telling.”

“We are pleased that Sapiens chose our personalized video solutions following a thorough evaluation process to improve upon their already successful customer engagement strategies,” says Danny Kalish, Idomoo co-founder and CTO. “Idomoo’s solutions deliver effective customer engagement for enterprises by combining two powerful technologies: video and personalization on a massive scale. Our rendering engine and open platform will enable Sapiens’ customers to use engaging personalized videos for their customer communications in a seamless and simple way.” 

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