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Seibels Chooses Guidewire Platform to Help Grow BPO Business

Staff Writer | October 21, 2016

The Seibels Bruce Group and Guidewire Software, Inc. announce that Seibels has expanded its relationship with the selection of additional Guidewire core operations, data and analytics, and digital engagement products. Seibels is implementing these products for its current Property & Casualty lines of business in all states in which it operates, and plans to implement these products for its future workers’ compensation lines of business. Seibels will also use the Guidewire platform to power the products it offers its BPO customers.

By standardizing its offerings on Guidewire’s modern software technology platform, Seibels is able to strengthen its position in the marketplace as an insurance services provider of BPO solutions. This foundation will enable Seibels to:   

  • Provide customer service by offering clients access to technology powered by Guidewire;
  •  Bring new products and product enhancements to market more quickly;
  • Provide enhanced data and analytics to better understand results and drive business decisions;
  • Provide a full featured multimedia agency portal; and
  • Provide unmatched self-service capability to customers and their agents and policyholders.

To meet its objectives, Seibels selected Guidewire PolicyCenter as its new underwriting, rating, and policy administration system and Guidewire BillingCenter to manage its billing operations, including agency and direct bill and commission calculations. These products will replace the company’s internally-developed policy administration and billing management systems. With these selections, Seibels will be able to expand its BPO offering to provide the benefits of Guidewire InsuranceSuite to its customers.

Seibels selected Guidewire DataHub and InfoCenter as its new data warehouse and business intelligence solutions, and Guidewire Gateway Portal for Agents to provide agents with more self-service functionality and greater collaboration capabilities. The company also selected Smart Communications for customer communications management. Guidewire PartnerConnect Consulting member Cynosure, a global consulting firm specializing in the implementation of Guidewire InsurancePlatform products, will lead the implementation.

“Guidewire’s long-term commitment to its products was attractive to us,” says Nan Brunson, vice president of business development, sales and marketing. “Selecting these additional Guidewire products will provide us with improved growth opportunities and increased functionality, credibility, and reliability.”

Dallas Covington, vice president of project management office for Seibels, says, “Together, ClaimCenter, PolicyCenter, and BillingCenter provide the core system foundation on which Seibels will be able to grow our business efficiently and provide innovative, best-in-class products to our customers.”

“We are honored that Seibels has entrusted us with their Guidewire product implementations,” says Anupam Mittra, senior director and co-founder, Cynosure. “We look forward to helping them transform their business and succeed in the rapidly-changing insurance market.”

“We appreciate Seibels’ vote of confidence in Guidewire InsurancePlatform and all it offers,” says Ken Shapiro, group vice president, Americas sales for Guidewire. “Seibels is well positioned to become an agile, efficient, and technologically advanced solution partner for their customers and we are excited to be a key part of their BPO offering.”


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