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Smart Communications Releases Latest Software

Staff Writer | April 03, 2017

Smart Communications announces the availability of the next version of its enterprise solutions for customer communications and correspondence management, which includes hybrid cloud deployment in addition to full cloud in a secure, multi-tenant SaaS environment.

The new release introduces a range of enhancements that further improve the user experience for the 300+ brands already using SmartCOMM, SmartCORR for Salesforce, and SmartDX, the solution for Capital Markets.  

The centerpiece of this release is a focus on enabling organizations to evolve from pure customer communications to one that encompasses customer conversations and delivers real value.

The new release features tools that enable higher-quality marketing and servicing email via enhancements to the Smart Communications Template Editor—specifically through the addition of email testing across multiple email clients using Litmus—and responsive email and production-mode previews that reduce the development time for new customer communications.

In addition, this release adds features to shorten testing time and improve quality by allowing the baseline testing of document templates to be automated through an API. These improvements help customers to deploy Smart Communications with ease across additional parts of the business and assist partners in quickly providing a scalable, enterprise correspondence capability that’s fully integrated into their core platform offering. 

The release also enhances the enterprise-class capabilities of Smart Communications such as:

  • Additional template development process improvements with template comparison
  • Enhanced deployment flexibility with support for Docker as the container architecture for the Smart Communications Appliance
  • Updated platform support through the addition of Salesforce Lightning for the run-time in SmartCORR for Salesforce
  • Improved localization capability, beginning with the German language
  • Integration between SmartCORR for Salesforce and the SmartCOMM Appliance to support batch generation of call center correspondence

 “In an industry where other legacy providers boast about release cycles every 18 months, we are proud to continue our commitment to releasing major product releases twice each year,” says George Wright, CEO of Smart Communications. “As the only independent company solely focused on enterprise CCM, Smart Communications is committed to delivering innovation that enables our customers to scale the conversation across every key communication channel, and we’ll continue to bring new technology advancements—particularly in mobile and wearables—that set the pace for where these conversations are heading.”

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