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The Barnstable Implements Enterprise Suite from ISCS

Staff Writer | March 08, 2016

ISCS announces the successful implementation of SurePower Innovation and its newly released SurePower Insights by The Barnstable County Mutual Insurance Company. The Barnstable chose the SurePower Innovation suite to modernize the company's overall core administration architecture, as well as to provide additional functionality for underwriting, agent/consumer portals and mobile capabilities.

The Barnstable mitigated the risk typically involved in a major project, such as a core administration system replacement, by building a close working relationship with ISCS, utilizing an agile implementation methodology, and taking advantage of ISCS's complete managed SaaS solution, SurePackage, for deployment.

"Software-as-a-Service is without question the right approach for us," says John DeMello, president and CEO of The Barnstable. "We're a very lean organization with only 12 employees. Hosting our own software and managing the related equipment is not our core business, and the SaaS business approach takes that burden out of our hands. The agile approach allowed us to carve up our requirements into 12 monthly releases, and enabled us to achieve a seemingly overwhelming task of simultaneously bringing up three lines of business for four companies within a year."

The Barnstable, as part of the overall implementation, also deployed SurePower Insights, ISCS's business intelligence solution, which produces real-time, dynamic, 360-degree insight into consumer, agent and company resource data. The addition of this new analytics platform greatly augments The Barnstable's ability to turn data into actionable information, improving overall service to their customers and agents.

ISCS's SurePower Innovation provides a flexible platform from which The Barnstable can automate policy, billing and claims administration, as well as other critical areas such as quoting/rating, underwriting, reinsurance, producer/commission management, while experiencing real-time BI. Additionally, SurePower Innovation's mobile features and functionality enable versatility for insurers in terms of handling agent and policyholder needs anytime, anywhere, a significant benefit to The Barnstable's network of agents.

"Years ago, ISCS made a commitment to bring a complete managed SaaS solution to our clients. We're pleased that The Barnstable was able to benefit from that and have such a smooth transition to SurePower Innovation," says Andy Scurto, president of ISCS. "We look forward to a long and successful relationship with them."


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