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The General Deploys Capgemini Insurance Connect for Claims Processing

Staff Writer | January 06, 2016

Capgemini announces the successful deployment of the Capgemini Insurance Connect platform to support claims processing at The General. The implementation provides a managed business service for claims and reporting; replacing the auto insurer’s legacy claims systems with Guidewire ClaimCenter in a subscription based commercial model.

With Capgemini Insurance Connect, The General will benefit from the flexibility of on-demand, best-in-class claims processing capabilities to enhance data insights, increase claims handling efficiencies through higher levels of third party integrations and improve overall customer service, with significant future proofing.

The General deployed Capgemini Insurance Connect to streamline and transform its claims processes, replacing its legacy systems with a flexible and easy to maintain subscription-based solution. With the new system in place, The General has a single, fully scalable platform that enables it to focus on improving operations that directly impact customer experience.   

Through Insurance Connect, The General intends to drive greater operational efficiencies across its organization and improve claims processing while leveraging Capgemini to maintain currency of the core processing environment, drive simplification in the technical environment, and ultimately provide unparalleled agility to meet business demands.

Capgemini’s Insurance Connect is a comprehensive managed business service hosted by Capgemini on Amazon Web Services and pre-configured for specific market segments. It offers a frictionless clearing house of leading insurance platforms to deliver end to end business capabilities combining the power of the tailored, optimized Guidewire InsuranceSuite with other commercial solutions along with end-to-end services from Capgemini, including solution validation, implementation, deployment, maintenance, hosting and BPO.

“For mid-to-small insurance carriers, the complexity of building and maintaining the diverse portfolio of technology to support the rapid pace of business change have hindered return on investment,” says Mahendra Nambiar, vice president, Capgemini Financial Services. “Capgemini developed Insurance Connect to give insurers, like The General, a quick, flexible, and cost-effective solution to rapidly implement a portfolio technology solutions to enable them to focus their resources on driving value for their customers and building their brands.”


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