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Thunderhead Sells Smart Communications Division to Accel-KKR

Staff Writer | September 12, 2016

Thunderhead announces that its Smart Communications division, a cloud solution for customer and business communications, has been acquired by leading private equity firm Accel-KKR. This will enable Thunderhead to focus on its cloud technology for the customer engagement market, the ONE Engagement Hub.

Since launching in 2004, Thunderhead’s cloud solutions paved the way for a new era of customer and business communications. Smart Communications will now operate as an independent entity, led by the existing management team and backed by Accel-KKR.

Thunderhead will continue under the leadership of CEO and founder Glen Manchester, concentrating on its ONE Engagement Hub solution, a new technology for customer engagement.

Launched in 2014, the ONE Engagement Hub is a quick-to-deploy SaaS solution designed to discover customer insight in real-time, across every interaction throughout the entire customer journey. ONE then uses that insight to help brands deliver personalized, relevant, and consistent conversations across every touchpoint, providing a completely seamless experience throughout each unique customer journey.

“At Thunderhead, innovation has always been our inspiration and I¹m extremely proud of what we have achieved,” says Manchester. “The Smart Communications team ­ with the backing and investment of Accel-KKR ­ will continue to take that business from strength to strength.”

Building on this success, Thunderhead will now focus on the ONE Engagement Hub.

As customer engagement becomes increasingly critical for brands, Thunderhead is again leading the way with innovation,” says Manchester. “Through its advanced listening and learning capabilities, ONE surfaces unique customer insight and journey behavior. It enables enterprises across all industry sectors to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.”


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