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UniGroup Selects Accenture Duck Creek to Manage Transportation and Logistics Claims

Staff Writer | October 16, 2015

UniGroup has selected Accenture Duck Creek software from Accenture to manage its core claims operations. The new software will enable its customers, agents, and employees to submit, process, and administer cargo loss claims from first notice of loss to resolution via an online system. Once implemented, the software will help UniGroup improve efficiencies and reduce claim-handling cycle time with streamlined and automated processes.

The company will utilize Accenture Duck Creek Claims to support claims functions within its businesses including residential carriers United Van Lines and Mayflower Transit, logistics company UniGroup Logistics, and international relocation provider UniGroup Relocation.

“To continue to provide the superior service our customers expect and deserve, we need to transition to a modern and comprehensive claims system that can manage our diverse enterprise demands,” says UniGroup chief administrative officer Jan Alonzo. “With Accenture Duck Creek Claims, we’ll be able to streamline processes that can positively impact both business results and most importantly the claims experience of our customers located around the globe.”

“UniGroup has long been known for their commitment to quality service. We're thrilled that UniGroup has selected our software to manage the company’s claims operations and look forward to working with them to deliver a solution that will support their high service standards now and in the future,” says Michael A. Jackowski, global managing director, Accenture Duck Creek.


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