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Union Mutual Adopts Cloud for Core Systems via ISCS

Staff Writer | December 08, 2016

ISCS announces Union Mutual has migrated an existing implementation of SurePower Innovation, ISCS’s modern enterprise insurance platform for personal, commercial and specialty lines of P&C insurance, to the cloud via the SurePackage deployment option which is backed by Amazon Web Services (AWS).

UM provides P&C insurance coverage across all six New England states and New York, and originally worked with ISCS to implement SurePower Innovation for all of the company’s core administration needs in 2012. At the time, UM opted for local hosting due to concerns about ROI and the maturity of existing cloud technologies. However, as business increased and cloud quality improved, the speed, security and scalability benefits of a cloud-based deployment became more obvious to UM.

“Outsourcing operations of our core systems to ISCS was an easy decision to make,” says Gary Ouellette, executive vice president for UM. “UM’s main business focus is insurance, and ISCS’s is delivering core solution and administration functionality. Thanks to this transition we will both be able to do what we do best, to the benefit of our agents and insureds. The move to SurePackage extends the already strong partnership between our two organizations into the future.”

Additionally, the move to cloud hosting via ISCS’s SurePackage and AWS ensures UM has maximum ability to scale resources during CAT events or increased claim submission times, guaranteed uptime and data redundancy, and an easier path to upgrades.

“UM’s need for data storage was increasing as rapidly as the company’s new business,” says Andy Scurto, president of ISCS. “Moving core functionality to the cloud with SurePackage meant UM did not have to spend capital on new servers and data storage, and the company achieved better efficiency and effectiveness, with improvements in user transaction and cycle times of up to 50 percent.”

Due to UM’s positive cloud experience with SurePackage and AWS, UM will be moving additional mission-critical software, such as productivity tools, document management solutions, and virtual desktop interface to the cloud in early 2017.


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