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Vertafore Launches Centers of Excellence

Staff Writer | May 23, 2017

Vertafore announced the launch of a centers of excellence strategy designed to further enhance customer service and accelerate innovation. As part of this strategic investment, Vertafore is aligning with technology industry best practices of co-locating teams with specialized expertise to drive effective collaboration, improve speed-to-market, and provide innovative products and solutions to meet the evolving demands of customers across the insurance industry.

Vertafore designated offices across North America as centers of excellence, each of which will house a specific product team or business function to provide the consistency and proficiency needed to deliver a superior customer experience. The company also announced that Denver will be the new location of Vertafore headquarters as well as a center of excellence focused on agency management and insurance knowledge base solutions.

Each Vertafore center of excellence will bring together agile teams to increase the speed of innovation. In addition to Denver, other centers are located in: Atlanta; Bothell, Wash.; East Lansing, Mich.; Greenwich, Conn.; Pulaski, Tenn.; Windsor; Connecticut; and three Vertafore locations in Canada.

“We are launching our centers of excellence strategy because we want our primary focus to be driving customer success and producing increasingly positive customer outcomes,” says Amy Zupon, Vertafore CEO. “To achieve this goal, we felt that we needed to fully commit to aligning our business to be entirely customer-centric. We are confident that this strategic investment to unite our specialized teams in combined business units will offer significant benefits to our customers through speed of development, scale, and sharing of best practices.” 

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