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Westfield Invests in Guidewire Claims Component

Staff Writer | October 31, 2014

Guidewire Software, Inc., announces that Westfield Insurance has successfully deployed Guidewire ClaimCenter as its new platform for claims management. Guidewire PartnerConnect Alliance member, EY worked closely with Westfield to implement the system.

Westfield selected ClaimCenter as part of a transformation initiative focused on organizational customer and analytical capabilities. The company sought a platform that would increase its flexibility, operational efficiency, and effectiveness and enable it to keep pace with business growth.

Concurrent with its ClaimCenter implementation, Westfield Insurance installed new document distribution and management systems and upgraded its analytics solutions and capabilities. Westfield Insurance is deploying ClaimCenter by line of business in a phased implementation approach.

“ClaimCenter is a key component of our larger ongoing business transformation,” said Rob Bowers, national claims strategy leader, Westfield Insurance. “We have been impressed with the robust functionality and precision that ClaimCenter has brought to our claims transactions and are looking forward to leveraging the system as a platform for our future growth.”

ClaimCenter is enabling Westfield to:

  • Consolidate and standardize its claims handling systems to increase customer and analytical capabilities  and operational efficiencies;
  • Integrate with third-party systems for a more seamless claims handling approach; and
  • Easily make upgrades to satisfy the changing expectations of its customer base and provide a sustainable, positive customer experience.

 “We’re already seeing the early benefits of our ClaimCenter implementation,” said Steve Brown, program manager, Westfield Insurance. “Standard property claims are being completed and paid within the day, versus the several days it previously took. We’re looking forward to providing our customers with even better service as we continue to realize faster claims cycle times with ClaimCenter.”


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