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Zurich Chooses Single Guidewire Platform to Streamline Operations

Staff Writer | April 05, 2016

Zurich Gruppe Deutschland and Guidewire Software announce that Zurich Gruppe Deutschland has selected Guidewire’s InsuranceSuite as its new platform for underwriting, policy administration, claims management, and billing.

Zurich chose InsuranceSuite as part of an organization-wide business transformation program. This consolidated infrastructure will replace all existing policy and claims systems, as well as a number of billing systems, and will be deployed simultaneously. It will be applied across all lines of business, starting with non-motor personal lines.

“After considering a range of options, we chose Guidewire InsuranceSuite for the strength of the solution and the proven ability of Guidewire to deliver,” says Horst Nussbaumer, COO Zurich. “This single suite of integrated systems, will allow for a simplified infrastructure and streamlined business processes across all our lines of business.”

InsuranceSuite will enable Zurich to:

  • Offer uncomplicated services and products, making life easier for customers;
  • Deliver a better service experience to agents and brokers; and
  • Boost operational efficiency by standardizing policy administration, claims handling processes and billing management on a shared platform.

“Increasingly, customers expect flexibility and clarity from their insurer,” said Dr. Klaus Endres, CEO personal lines, Zurich. “We are impressed, not just by the capability of Guidewire’s core products, but also by their commitment to developing products that sustain insurers into the future. Guidewire’s focus will ensure we can offer our customers the straight-through processing, omni-channel capabilities and digitalized experience they want. Our focus will ensure the simplicity and structure in our products and services that improve the overall customer experience.”

“We are delighted to welcome Zurich Gruppe Deutschland as a Guidewire customer,” says Keith Stonell, managing director, EMEA, Guidewire Software. “Their determination to both streamline their core infrastructure and respond to digitalization in customer demand positions them well both now and in the future.”


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